Mosey is a walking rewards app that turns eligible activity and optional in-app actions into Points.
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Search clear answers about walking, points, rewards, charity and your Mosey account.
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Mosey is free to download and use. Any optional paid feature will be clearly explained before purchase.
Mosey is designed for users in the UK.
Some activity can be recorded offline, but syncing, games, rewards and account actions require internet access.
Current iPhone and Android compatibility is shown on the app download page and in the relevant app store listing.
Create an account in the app using an available sign-in method and choose a unique username.
Username changes may be limited to protect fairness and account identity. Check account settings or contact support.
Use the account settings or contact support if your sign-in provider controls the email address.
Use the delete-account option in settings or contact support. Some records may be retained where legally required.
No. Multiple accounts used to increase rewards may be restricted or closed.
3,000 Mosey Points equal £1 of reward value.
Mosey awards 1 Point per 1,000 eligible steps, up to the daily limit shown in the app.
The walking limit is 10 Points per day. The current rules shown in the app take priority.
They may count when recorded by a supported health platform and successfully validated.
Yes, eligible running steps can count in the same way as walking steps.
Cycling is not normally counted as steps unless a specific challenge explicitly says otherwise.
Check health permissions, battery restrictions, device time, internet connection and whether your health app has synced.
Manually entered steps are not normally eligible for rewards.
Your normal balance remains, but a streak may reset unless a stated protection rule applies.
A streak is protected when at least 100 eligible steps are recorded that day, subject to the current in-app rules.
Each supported game starts with the daily lives shown in the app.
Where available, a rewarded ad can add 3 extra lives, subject to the daily ad limit.
The limit is 3 rewarded ads per day, subject to the current in-app rules.
This varies by game. The result rules and available Points are shown before play.
A connection or validation problem may have occurred. Reopen the app and contact support if the balance remains incorrect.
The live UK rewards catalogue may include gift cards, experiences, travel, wellness, offers and other enabled categories.
The GBP price is multiplied by 3,000. For example, £5 costs 15,000 Points and £10 costs 30,000 Points.
Yes. Supplier availability, denominations, discounts and experience prices can change.
Yes. A reward or booking date may become unavailable before redemption is completed.
Delivery instructions are shown before redemption and may include email, code, QR or an in-app link.
Expiry depends on the supplier. The issued terms are shown before confirmation.
Digital rewards are usually non-refundable once issued unless the supplier confirms a failure.
Only where the app and supplier terms explicitly permit gifting.
Check the terms and contact Mosey support with the redemption reference, but never send your password.
Only when the live reward listing and Mosey redemption flow explicitly allow a top-up payment.
The marketplace may include UK discounts and offers that are enabled for Mosey.
Amazon rewards may be available when enabled in the live Mosey catalogue.
Sporting events and live shows may be available, with current UK inventory, dates and prices shown in the marketplace.
Eligible attraction tickets may include landmarks, theme parks, museums and aquariums.
Food, history, architecture and neighbourhood walking tours may be available.
Day trips and excursions may be available in the live UK catalogue.
Luxury, wellness and spa experiences may be available, subject to UK provider availability.
Dining and culinary experiences may be available in the live UK catalogue.
The live GBP booking price is multiplied by 3,000 to calculate the Mosey Points cost.
Change and cancellation rules depend on the provider and are shown before booking.
Many experiences are non-refundable after booking. Review the supplier terms carefully.
Delivery timing depends on the experience provider and is shown during redemption.
The provider terms determine rebooking, credit or refund handling. Mosey support can help review the case.
Mosey supports St Luke’s Hospice as its sole charity partner.
No. St Luke’s Hospice is Mosey’s only charity option.
3,000 Points equal £1. A £5 donation costs 15,000 Points and a £10 donation costs 30,000 Points.
The app shows the exact donation value and any applicable terms before confirmation.
Completed donation redemptions may not be reversible. Review the confirmation screen carefully.
Verified donation totals and updates will be published when confirmed and ready to report.
Mosey uses health-data validation, limits, account checks and server-side reward processing.
Unusual activity, duplicate accounts, manipulated data or repeated rule breaches may trigger review.
Yes. Contact support with your account email and relevant details.
Check your connection, permissions, background activity settings and whether an update is available.
Check notification permissions, focus modes and battery restrictions.
The website uses a consistent light theme. App appearance options are shown in the app settings when available.
Use the support page and include your device, operating system, app version and steps to reproduce the issue.
Use the website support page or the support contact shown inside the app.
You can play mini-games, complete challenges, discover surveys and offers, join community features and redeem available rewards.
A postcode is required to confirm your UK area and help Mosey show locally relevant businesses, offers, rewards and opportunities. It is not used to display your home address to other members.
No. Moseyaround Limited does not sell personal information. Information may be used to operate Mosey and personalise locally relevant content as explained in the Privacy Policy.
Your postcode helps confirm regional availability and lets Mosey tailor local business promotions and nearby opportunities to your broad area. Please keep it accurate and up to date.
Yes. Update it in account settings when you move or contact support if the option is unavailable.
No. Your postcode is not shown on your public profile or to other members.
Eligible walking Points are normally added after your steps have synced and passed the current validation checks.
Only eligible steps within the daily rules earn walking Points. Games, challenges, surveys, offers, redemptions and adjustments can also change your balance.
Any expiry rule will be clearly stated in the app and Rewards Terms. Check the current terms before building up a balance for a long period.
Challenges are optional activities with a stated target, time period and possible Points award.
Open an available challenge in the app, review its rules and select the join or start option.
Check that you joined before the deadline, completed every requirement and allowed enough time for activity to sync and validate.
Upcoming challenges may change before they begin. Once active, the rules shown for that challenge apply unless a correction is required.
No. Availability may depend on location, account status, device support, campaign capacity or other stated eligibility rules.
No. Mini-games are optional and walking remains at the heart of Mosey.
A game will not take existing Points unless that is clearly explained and confirmed before play.
Minimum values depend on the live reward catalogue and are shown before redemption.
Digital rewards may arrive quickly, but delivery times vary by supplier and verification requirements. The expected timing is shown during redemption.
Some rewards, events and local offers are limited by postcode, supplier coverage, stock or campaign rules.
Mosey may use your postcode or broad area to show relevant participating businesses and opportunities near you. Mosey does not sell your personal information to those businesses.
Not simply because you view a local promotion. Any information sharing needed for a booking, claim or redemption will be explained before you continue.
They are optional ways to discover additional Points opportunities. Each opportunity can have separate eligibility, tracking and completion rules.
The provider may not have recorded completion, you may not have met its rules, or validation may still be pending. Follow the support instructions shown for that opportunity.
No. Surveys and offers are optional and are not required to earn walking Points.
Yes. Choosing a reward or keeping your Points does not reduce Mosey’s commitment to supporting St Luke’s Hospice.
Yes. Unusually high activity may be checked automatically or manually, but a review does not by itself mean wrongdoing.
Permissions depend on the features you use and may include activity, notifications and related device services. The app explains each permission when requested.
Sign in to the same account and restore the required permissions. Unsynchronised device activity may not transfer.
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Contact supportTalk to the Mosey team
Send us the email address linked to your account and a clear description of the issue. Never include your password.