Account help
Sign-in, profile, username or access problems.
Email account support →Mosey support
Straightforward help when you need it
Find the right help for accounts, rewards, technical issues and more.
Rewards
Questions about points, availability, redemption or delivery.
Email rewards support →Technical issue
Report a bug with your device model, operating system and screenshots.
Report a technical issue →Accessibility
Tell us about barriers or request information in an alternative format.
Contact accessibility support →Charity & partnerships
Discuss fundraising, charity campaigns, rewards or commercial partnerships.
Partnership enquiries →Safety & security
Report suspicious activity or a potential security concern privately.
Send a security report →Before emailing
Help us help you faster
- 1Describe what happenedInclude the screen and action involved.
- 2Add useful detailsDevice, app version, date and screenshots.
- 3Protect your accountNever send passwords or full payment details.