Rewards Terms

1. Purpose

These Rewards Terms form part of the Mosey Legal Suite and should be read together with the:

• Terms & Conditions
• Fair Play & Anti-Cheat Policy
• Privacy Policy
• Community Guidelines

They explain how Mosey Acorns and rewards operate.

2. What Are Mosey Acorns?

Mosey Acorns are promotional loyalty units awarded by Moseyaround Limited.

They exist solely within the Mosey platform and may be earned through genuine participation in eligible activities.

Mosey Acorns:

• have no cash value
• are not electronic money
• are not cryptocurrency
• are not a bank balance
• cannot be traded or invested
• cannot normally be exchanged for cash

Acorns simply represent eligibility to redeem rewards made available by Moseyaround Limited from time to time.

3. Ownership of Mosey Acorns

Mosey Acorns remain part of the Mosey rewards programme.

Members receive a personal, revocable right to use acorns in accordance with these Rewards Terms.

Acorns:

• cannot normally be sold
• cannot normally be transferred
• cannot be pledged as security
• cannot be inherited
• cannot be gifted unless a specific feature allows it

Moseyaround Limited retains ultimate control over the operation of the rewards programme.

4. Eligibility

To participate in the rewards programme you must:

• have a valid Mosey account
• be at least 18 years old
• comply with the Terms & Conditions
• comply with the Fair Play & Anti-Cheat Policy
• satisfy any additional eligibility criteria applicable to a specific promotion or reward

Participation may be refused where eligibility requirements are not met.

5. Earning Mosey Acorns

Acorns may be awarded for eligible activities including:

• verified walking activity
• completing eligible challenges
• participating in approved games
• referrals that satisfy programme requirements
• promotional campaigns
• surveys and partner offers
• community events
• future activities introduced by Moseyaround Limited

The availability of earning opportunities may change over time.

No member is guaranteed access to every earning opportunity.

6. Genuine Participation

Acorns are awarded only for genuine participation.

Members must not attempt to obtain acorns through:

• fraud
• automation
• artificial activity
• technical manipulation
• multiple accounts
• dishonest conduct

Suspected abuse may lead to investigation under the Fair Play & Anti-Cheat Policy.

7. Daily and Promotional Limits

Certain activities may include limits on the number of Mosey Acorns that can be earned.

Examples include:

• daily step limits
• daily game limits
• promotional earning caps
• referral limits
• event-specific limits

Applicable limits will normally be displayed within the Mosey application where practical.

8. Promotional Campaigns

From time to time Moseyaround Limited may offer:

• bonus acorn events
• seasonal campaigns
• charity campaigns
• competitions
• partner promotions

Each promotion may have its own additional terms.

Where there is any inconsistency, the specific promotion terms will apply to that promotion.

9. Referral Programme

Referral rewards are intended to encourage genuine recommendations.

Referral rewards will only normally be awarded where all applicable programme requirements have been satisfied.

Moseyaround Limited may withhold, delay or cancel referral rewards where fraud or abuse is reasonably suspected.

10. Community Rewards

Future versions of Mosey may introduce rewards based upon:

• community participation
• volunteering
• local events
• achievements
• seasonal activities

Participation in such programmes will remain subject to these Rewards Terms unless additional terms are published.

11. Charity Rewards

Members may be given the option to donate eligible Mosey Acorns to participating charitable organisations.

St Luke’s Hospice Plymouth is currently Mosey’s charity partner and the charity option currently presented through Mosey. Mosey may introduce additional participating charities in the future. Any additional charity options do not alter Moseyaround Limited’s separate commitment to donate a minimum of 5% of profit to St Luke’s Hospice Plymouth unless Moseyaround Limited expressly announces a change to that commitment.

Where this feature is available:

• donations are voluntary
• donated acorns cannot normally be reversed
• charities available through Mosey may change over time
• individual donation receipts may not always be available where acorns are pooled before donation

Moseyaround Limited will take reasonable steps to ensure that donated acorns are handled in accordance with the published charity programme.

12. Programme Changes

We may change the rewards programme for legitimate reasons including supplier pricing or availability, fraud or security risks, legal or tax requirements, material changes in programme costs, technical changes, or changes needed to keep the programme viable.

Materially adverse changes affecting already-earned Acorns are subject to the notice and transition protection in section 46.

13. No Guaranteed Availability

The availability of:

• acorns
• rewards
• earning opportunities
• promotions
• campaigns
• redemption options

may vary over time.

Nothing in these Rewards Terms guarantees that any particular reward or promotion will remain permanently available.

14. Redeeming Rewards

Eligible members may redeem Mosey Acorns for rewards made available within the Mosey application.

To redeem a reward you must:

• have sufficient Mosey Acorns
• meet any published eligibility requirements
• have an account in good standing
• comply with the Terms & Conditions and Fair Play & Anti-Cheat Policy

Redemption requests are subject to verification before completion.

15. Minimum Redemption Thresholds

[United Kingdom] The current standard gift-card redemption is £5 for 15,000 Mosey Acorns. All gift cards currently offered in the UK Mosey reward catalogue use that £5 / 15,000-Acorn redemption level.

The minimum redemption threshold and catalogue may change for a valid programme, supplier, legal, fraud-prevention or commercial reason, subject to the notice and materially-adverse-change protections in these Rewards Terms. The applicable threshold will always be shown before a redemption is submitted.

[United States] US rewards use the US catalogue and US-dollar face values shown in the app. UK sterling gift-card values are not automatically converted into US reward values.

16. Reward Catalogue

Rewards available through Mosey may include:

• digital gift cards
• discount vouchers
• promotional offers
• charitable donations
• partner rewards
• future reward types introduced by Moseyaround Limited

The reward catalogue may change at any time.

17. Availability of Rewards

Rewards are offered subject to availability.

Availability may be affected by:

• supplier inventory
• commercial agreements
• technical issues
• legal or regulatory requirements
• promotional demand

A reward appearing within the application does not guarantee that it will remain available indefinitely.

18. Processing Redemption Requests

When a redemption request is submitted, we may carry out checks including:

• account verification
• acorns balance verification
• fraud prevention checks
• reward availability
• technical validation

Only after these checks have been completed will a redemption normally be processed.

19. Delivery of Rewards

Where a reward is approved, it will normally be delivered electronically using the contact details associated with your Mosey account.

Delivery methods may include:

• email
• in-app delivery
• secure redemption codes
• other digital methods introduced in future

Members are responsible for ensuring their contact information remains accurate.

20. Processing Times

Most digital rewards are expected to be delivered promptly.

However, processing times may vary due to:

• supplier systems
• fraud prevention reviews
• technical maintenance
• high redemption volumes
• unforeseen operational issues

Estimated processing times displayed within the application are indicative only and do not constitute a contractual guarantee.

21. Delayed Rewards

If a reward is delayed, Moseyaround Limited will take reasonable steps to investigate the issue.

Where appropriate, we may:

• request additional information
• contact the reward supplier
• provide updates where available
• cancel and refund the redemption if fulfilment becomes impossible

22. Supplier Issues

Reward suppliers remain responsible for supplying the rewards they provide.

Where a supplier:

• withdraws a reward
• experiences technical issues
• becomes unable to fulfil a reward
• terminates its partnership with Mosey,

Moseyaround Limited may remove that reward from the platform.

We are not obliged to provide an alternative reward where one becomes unavailable.

23. No Obligation to Substitute Rewards

Where a reward becomes unavailable before fulfilment, Moseyaround Limited may:

• cancel the redemption request
• return the redeemed Mosey Acorns to the member's account where appropriate

We are not required to substitute the unavailable reward with a different reward of equal or greater value.

24. Completed Redemptions

Once a reward has been successfully fulfilled, the redemption is considered final.

Completed redemptions cannot normally be:

• cancelled
• reversed
• exchanged
• refunded
• transferred

Exceptions may apply where required by law or where a technical error has occurred.

25. Incorrect Reward Delivery

If we deliver the wrong reward due to our error, we will investigate and, where appropriate:

• correct the mistake
• provide the correct reward
• reverse the incorrect redemption
• restore Mosey Acorns if fulfilment cannot be completed

Members must notify us promptly if they believe a reward has been delivered incorrectly.

26. Technical Errors

Occasionally technical faults may affect the rewards programme.

Examples include:

• duplicate redemptions
• incorrect acorn deductions
• failed deliveries
• system interruptions
• software defects

Where a technical error has affected a redemption, Moseyaround Limited may correct the affected transaction.

27. Suspended Redemptions

A redemption request may be temporarily suspended where:

• fraud is reasonably suspected
• verification is required
• an investigation is underway
• unusual activity has been detected
• a legal or regulatory obligation requires us to do so

A suspension does not necessarily indicate wrongdoing.

28. Reward Limits

Certain rewards may be subject to limits including:

• one redemption per member
• daily redemption limits
• promotional limits
• geographical restrictions
• supplier-imposed limits

Applicable limits will normally be communicated before redemption where reasonably practicable.

29. User Responsibilities

When redeeming rewards, members are responsible for:

• checking reward details before confirming redemption
• ensuring contact information is accurate
• protecting redemption codes from unauthorised use
• reporting missing or incorrect rewards promptly

Failure to take reasonable care of a redeemed reward may limit our ability to assist.

30. Future Reward Types

As Mosey develops, new reward categories may be introduced.

These may include:

• physical merchandise
• event tickets
• experiences
• subscriptions
• additional charitable initiatives
• other digital products

Additional terms may apply to certain reward categories.

31. Acorn Adjustments

Moseyaround Limited may adjust a member's Mosey Acorns where reasonably necessary to:

• correct technical errors
• reverse duplicate awards
• resolve system faults
• correct administrative mistakes
• comply with legal obligations
• enforce the Fair Play & Anti-Cheat Policy

Where appropriate, we will explain the reason for a significant adjustment.

32. Incorrect Acorn Awards

If acorns are awarded due to:

• a software bug
• a calculation error
• duplicated transactions
• system malfunction
• administrative error,

those acorns do not become the property of the member simply because they were displayed in the application.

We may remove incorrectly awarded acorns after investigating the issue.

33. Fraudulent Rewards

Where Acorns or rewards have been obtained through fraud, deception, invalid partner activity or a breach of the Fair Play & Anti-Cheat Policy, Moseyaround Limited may:

For partner-funded offers and surveys, the originating provider may independently reject, reverse or invalidate a completion under its own terms and validation systems. Where enabled, this may include ayeT-Studios GmbH (d/b/a “ayeT-Studios”), GemiAd LLC (“GemiAd”) and Prodege, LLC (“Prodege”). If Acorns were issued for the affected transaction, Mosey may reverse or place on hold the corresponding Acorns after receiving a partner reversal or other reliable evidence that the qualifying requirements were not met.

A partner reversal is relevant evidence but does not automatically justify permanent termination of a Mosey account or forfeiture of unrelated legitimately earned redeemable value. Serious permanent outcomes remain subject to the Fair Play & Anti-Cheat Policy, applicable human review and appeal rights.

• remove the acorns
• cancel pending rewards
• recover rewards where reasonably possible
• suspend future participation in the rewards programme
• terminate the member's account in serious cases

34. Investigations Affecting Rewards

Where an investigation is ongoing, Moseyaround Limited may temporarily:

• freeze certain acorns
• suspend reward redemptions
• delay promotional rewards
• prevent participation in specific campaigns

These measures are precautionary and do not necessarily indicate wrongdoing.

35. Account Inactivity

[United Kingdom] Mosey Acorns do not expire while your account remains active. If no qualifying activity occurs for six consecutive months, we will normally send an inactivity notice and allow one calendar month to respond or resume activity. The notice will state the recorded Acorn balance and, if it meets the lowest then-available redemption threshold, explain how to request redemption before closure.

[United States] A US account will not be treated as dormant for programme-closure purposes until at least 24 consecutive months without qualifying activity. Before closure we will give advance notice and a reasonable opportunity to access or redeem an eligible balance. We will not apply forfeiture where State unclaimed-property, stored-value or other mandatory law requires a different treatment.

Balances obtained through fraud or error remain subject to correction under the Fair Play & Anti-Cheat Policy.

36. Closing Your Account

Closing an account does not carry a fee or penalty for exercising a privacy right. Where the recorded balance meets the lowest then-available redemption threshold, we will normally provide a 14-day opportunity to request an eligible redemption before permanent closure unless you request immediate closure.

Balances obtained through error, fraud or abuse remain subject to investigation and correction. Completed redemptions remain unaffected and records required by law may be retained under the Privacy Policy.

37. Suspension of the Rewards Programme

Moseyaround Limited may suspend all or part of the rewards programme where reasonably necessary due to:

• security incidents
• fraud prevention
• supplier failures
• technical maintenance
• legal or regulatory requirements
• circumstances beyond our reasonable control

We will seek to restore normal service as soon as reasonably practicable.

38. Changes to the Rewards Programme

We may introduce, retire or change rewards and programme features for the legitimate reasons described in section 46. We will clearly communicate material eligibility, threshold or value changes that affect ordinary users.

Section 46 controls where a change is materially adverse to already-earned Acorns.

39. Taxes

Members are responsible for determining whether any rewards received through Mosey give rise to personal tax obligations under the laws applicable to them.

Moseyaround Limited does not provide tax advice.

Members should seek independent professional advice where required.

40. Third-Party Rewards

Many rewards available through Mosey are supplied by independent third-party providers.

While we take reasonable care when selecting partners, Moseyaround Limited is not responsible for:

• changes to a supplier's own terms and conditions
• products or services supplied directly by a third party
• matters outside our reasonable control once a reward has been validly issued, except where we have legal responsibility

Any statutory consumer rights you have against a supplier remain unaffected.

41. Limitation of Liability

To the fullest extent permitted by law, Moseyaround Limited shall not be liable for:

• rewards withdrawn by suppliers before redemption
• delays caused by third-party systems
• interruptions arising from circumstances beyond our reasonable control
• indirect or consequential losses arising from participation in the rewards programme

Nothing in these Rewards Terms excludes or limits liability where it cannot legally be excluded or limited.

42. Contact Us

Questions regarding the rewards programme may be sent to:

[email protected] – General support

[email protected] – Legal enquiries

43. Relationship with Other Documents

These Rewards Terms should be read together with the:

• Terms & Conditions
• Fair Play & Anti-Cheat Policy
• Privacy Policy
• Community Guidelines

If there is any inconsistency, the Terms & Conditions will generally prevail unless these Rewards Terms expressly provide otherwise.

44. Changes to These Rewards Terms

We may update these Rewards Terms for changes in law, supplier arrangements, fraud or security controls, technology, reward design, taxation or programme viability. Material adverse changes will normally receive at least 30 days’ advance notice unless a shorter period is reasonably necessary for law, security, fraud prevention, emergency circumstances or matters outside our reasonable control.

Where a change affects already-earned Acorns, section 46 applies.

45. Final Statement

The Mosey rewards programme is intended to encourage healthier lifestyles, strengthen communities and support charitable giving through fair participation.

By maintaining clear rules, transparent processes and consistent standards, we aim to ensure that every member has confidence in the integrity of the programme.

48. Fair Earning, VPNs and Reward Adjustments

All Acorns must be earned through genuine participation. Fraud, manipulated activity data, artificial activity, multiple-account abuse, referral abuse, offerwall or advertising manipulation, false eligibility information, deliberate exploitation of bugs or errors, or use of location-spoofing technology to bypass eligibility rules may result in the affected earning or redemption being investigated.

A VPN, proxy or privacy service used for a legitimate privacy or security purpose does not automatically cause Acorns to be removed. Where it prevents reliable verification, the affected earning opportunity or redemption may be paused or unavailable until eligibility can be verified. Using a VPN, proxy or location-spoofing service to misrepresent your country, location or eligibility, or to bypass a geographic or partner restriction, is prohibited.

During an investigation we may temporarily withhold affected rewards or redemptions. After review we may correct or remove Acorns shown to have been incorrectly or improperly awarded, cancel an affected pending reward, restrict an affected earning method or take other proportionate action under the Fair Play & Anti-Cheat Policy.

Legitimately earned, unaffected Acorns are not automatically forfeited because suspicious activity is detected. Serious permanent outcomes are subject to human review and the member may appeal.

45. Clear Earning and Redemption Information

Before launch and whenever the economics materially change, Mosey will clearly publish the standard Acorns earned per eligible step band, the applicable daily step-earning cap, the lowest available redemption threshold and any material limits that affect ordinary earning.

Where we show an illustrative time-to-reward example, it will use stated assumptions and be labelled as an example rather than a promise. Actual time varies with activity, eligibility, optional offers, promotions, regional availability and programme changes.

46. Material Changes to Acorn Value or Thresholds

We may change reward values or thresholds only for legitimate reasons such as supplier pricing or availability, fraud or security risks, legal or tax requirements, material changes in programme costs, or changes needed to keep the programme viable.

For a materially adverse change affecting already-earned Acorns, we will normally provide at least 30 days’ advance notice and, where reasonably possible and lawful, a 30-day transition period for eligible existing balances at the previous threshold or value.

47. United States Annual Redemption Cap

[United States] The maximum aggregate face value of rewards a US member may redeem through Mosey in a calendar year is US$600 across all Mosey redemption items at their stated US-dollar face value.

Once the cap is reached, further US redemptions are unavailable until the next calendar year unless a lower limit is legally required or the programme is lawfully changed.

The cap is a conservative operational limit. It does not represent the current federal Form 1099-MISC reporting threshold and does not mean rewards at or below US$600 are tax-free or exempt from all reporting. Mosey may collect tax information or report rewards whenever required by applicable law.

Attempts to avoid the annual cap through duplicate accounts, false residency, another person’s account or other circumvention are prohibited.

48. Daily Step Multiplier Scope

The Step Multiplier applies to Acorns earned during that same eligible day in accordance with the multiplier rules displayed in Mosey.

It does not retrospectively multiply an existing Acorn balance or Acorns earned on an earlier day.

The multiplier percentage is applied to the eligible daily Acorn total. Any rounding method, daily cap or other applicable programme limit will be displayed in the app before it affects the member.